FAQs
ORDERING
When should we order our wedding stationery?
We recommend booking your stationery as early as possible, some of my couples book a year in advance of needing their invites, so I do book up (Jan-March are my busiest time of year). If you're worried you don't know all the details for your 'On the Day' stationery then don't worry we can sort this at a later date and also make any amendments to your invoice then.
If you're worried you've left it to the last minute then drop us a message before ordering and we'll see if we can squeeze you in!
Can we order samples?
Yes samples of all our House Collections are available.
Can you send us personalised samples?
Unfortunately we are unable to send you personalised samples but the sample packs we offer should give you a good indication of the quality of our work and show the general sizes we work to so it is definitely still worth ordering one of these.
Printing Variations
Please note that samples may not exactly match the finished product due to variations in the print production process. Press set-up, plates, ink and paper can all result in small variations. Minor differences in texture, colour, size and positioning can sometimes occur and do not constitute a fault or a refund. We have to allow a 3mm bleed around the edge of the product when sending to print resulting in rare cases where the print is a millimetre or two off centre. We will not offer reprints in this instance as it is a condition passed onto us by our printer. However we will use our discretion to review each case individually. If extra stationery is required at a later date, we cannot guarantee exact colour matching to your original order.
What can be changed on the House Collections?
You can add a venue drawing into any of the invites and this is from £140 per venue. Colour changes can be made to your whole order for £35 for colours. You can add in extra flowers/foliage etc for £70. Wording can also be altered to suit the feel of your wedding.
Can we change the typefaces on any of the House Collection suites?
All of the typefaces have been carefully chosen to match the designs, so we do not recommend this.
How does the Bespoke Service work?
After the initial consultation (via Skype, Facetime or over the phone! You decide!), we will then provide at least 2 designs for you to look at and decide from. Any other designs you’d like to see, will be charged at my hourly rate of £40. Any changes can be made, until you have signed off the design. After this unfortunately nothing can get changed.
The bespoke service starts from £280 depending on the type of design you are after, and then the standard prices for the stationery set applies. My average bespoke couple spend £1000+. Please allow up to 10 weeks for bespoke work.
For anymore information or to discuss any ideas you have for your wedding, then please send us a message!
Copyright
The copyright and ownership of all images/designs remains with me. I have the right to use the designs for other clients & on my website.
Venue drawings maybe re used for other couples if it’s already been drawn. If you’d like to use a venue drawing that’s already been used, it is £40. I own the right to all venue drawings, and can reuse them.
No design or illustration work is allowed to be scanned and used for on the day stationery, unless you have paid a release fee for this and I have agreed. Any work I see on social media that uses my design without my permission will incur a fee and you will receive an invoice.
What paper do you use?
Our standard paper is luxurious 280gsm and all of our sample packs have been printed using this.
Is there a minimum order?
Yes the minimum order is 30 of each item (per design - so if you’re having day and evening invites, the minimum is 30 of each) and this is for Bespoke and orders from the House Collection.
How much should we order?
We recommend to order enough invitations for one per household or couple. It is advisable to order at least five extra incase there is any changes in your numbers or if any get lost in the post. (And it's always nice to keep one for yourselves too!)
After placing our order, how long will it take to hear from you?
We will normally be in touch within 48 hours of you placing an order (excluding weekends and bank holidays) but this could take a little longer during busy times.
How long will it take for you to produce our order?
Bespoke orders vary from project to project but we will discuss this with you during our initial stages of planning.
Venue drawings take up to 2 weeks, plus the 4 weeks for design of invite and printing.
An order from the house collection will take a minimum of 4 weeks depending on the items you order.
I forgot someone, can I order an extra invitation at a later date?
If you realise you have forgotten someone during the early stages of your order then this will be possible. Unfortunately we will be unable to add to your order once it has been sent to print. We do recommend that you order at least five additional invitations so you have a few spare incase this problem does arise.
How do my invites come?
You’re invites will come wrapped in tissue paper and boxed. I try and re use as many boxes as I can, along with bubble wrap. They don’t come in pretty boxes! I’d rather they reach you safely!
All invites come unassembled, unless you have chosen the assembly option when you order. This is £1 per invite.
PAYMENT
How do we pay?
Bank transfer is the quickest and most efficient way of paying but we can also accept cheques. Please note cheques will have to be cleared before work begins on your order.
Deposits
Deposits are non refundable. Deposits cover admin costs, plus initial research and design work. It is £50 for a House Collection design and £100 for bespoke work.
When do we pay?
Once we have agreed on your order you will receive an invoice from us which includes a breakdown of your order, terms and conditions and FAQ help sheet. A £50 deposit will need to be paid before any work begins and the rest of the balance (with the exception of 'Save the Date' cards) will need to be paid before any of your order is sent off to print.
PRINTING & PROOFS
I have received my proofs but would like to make some changes, is this possible?
Yes of course! It is likely you may want to make few little changes. Let us know as soon as you can and we'll send you a second proof with amendments.
What do I need to check on my proofs?
The most important parts to check are that al the information is correct and there are no spelling mistakes. This is also a good opportunity to check you are fully happy with any colour changes that we have made. Once you have approved your proofs we are no longer responsible should there be any spelling errors or typos.
I've already approved my proof but I think I want to make a change, can this be done?
Once you have approved your proof we will be sending it off to print as soon as possible. Therefore it is unlikely you will be able to make any changes.
Who does the printing?
All printing is sent away and done professionally by a printer that we know and trust. We do use a third party printer to print all our invites, as they provide the highest standard. Very rarely there maybe a delay in the delivery of your invites. We will let you know as soon as if this happens, but this is why we always give 3 weeks from print to delivery to you.
Can you send us printed proofs so we can check the colours?
We do not send printed proofs, this is because it is very expensive for our printer to set up a single print run. You are welcome to print out the proofs we send you yourself and when checking the proofs digitally we recommend viewing them on a computer screen/laptop instead of a phone or tablet. This is to ensure you are getting the closest possible colour representation but unfortunately it is impossible for us to guarantee that the colours will be exactly as seen on screen.
We're unsure about the bespoke designs you've sent us, can we have another done?
We will try our hardest to produce two designs that we are sure you're going to love so any additional designs produced will be charged at an hourly rate.
POSTAGE
When will we receive our order?
As soon as we receive an order from the printers we will inspect it before packaging it up and sending it to you as quickly as possible. All items are posted via courier or Royal Mail tracked. Please be aware that from the day I send to print to delivery can take up to 3 weeks.
How much is postage?
From £12.95 per package. Please be aware that this is per individual package and not per order, many orders will have multiple packages. All parcels are sent either via courier or tracked Royal Mail. We always send our stationery via a recorded service and because of this, in the unlikely event of them getting lost, we cannot be held responsible. We ensure all our orders are packaged well to ensure safety in the post, but we cannot be held responsible for any damage they make pick up past the point of our posting.
Can we return an item if we change our mind?
Unfortunately you will not be able to return any items, this is because all of your items will be personalised for you and your wedding day.
We’ve received our invitations and noticed a mistake, can you fix it?
Any changes made to an order after the proofs have been signed off will incur a charge and additional printing costs.